Frequently Asked Questions
We have compiled the commonly asked inquiries regarding visa on arrival below. Nevertheless, should you have additional queries, don’t hesitate to reach out to us or submit your questions on MVV Answers! Rest assured, you will promptly receive a response.
Visa On Arrival - What it is all about ?
This presents an alternative method to obtain your visa for Vietnam. Simply complete our « Online Application Form, » settle the service fee, receive your « Visa approval letter » within 2 business days, and collect your visa at your chosen airport of arrival (including Hanoi airport, Ho Chi Minh city airport, Cam Ranh Airport Nha Trang, and Da Nang Airport).
Once we secure the approval letter on your behalf, we will send you a duplicate via email. Additionally, duplicates of the same document will be sent to Vietnam Immigration checkpoints exclusively at International Airports. Upon your arrival in Vietnam, Immigration officers will have these documents prepared, facilitating a swift issuance of your entry visa (refer to our visa procedure guide at Vietnam airports for details).
The « Approval Letter for Visa » is an official document (endorsed by the Immigration Office) that grants permission for entry and exit from Vietnam within a specified duration. This letter enables you to collect your visa upon arrival at one of Vietnam’s three international airports (Hanoi, Ho Chi Minh City, Nha Trang City – Cam Ranh Airport, and Da Nang).
Note 1: Typically, approval letters are issued collectively, meaning your details may appear alongside others in the same document. Should you require a private letter, please contact us via email at contact@evisa-vietnam-online.com. The process for obtaining a private approval letter may take approximately 4-5 business days.
Note 2: Once issued, the approval letter cannot be modified. If any changes are needed, you must apply for a new letter with updated information.
Typically, the processing time for the approval letter ranges from three (3) to five (5) business days (excluding Saturday, Sunday, and National Holidays), and in urgent situations, you can expect to receive the approval letter within the following time frames:
Same Day Processing (Business day): If you contact us before 10:00 AM Vietnam time on a Business day (Monday-Friday), you will receive the approval letter by 20:00 PM on the same business day.
Next Day Processing (Business day): If you contact us before 10:00 PM Vietnam time on a Business day (Monday-Friday), you will receive the approval letter by 20:00 PM on the next business day.
Please note that the processing times mentioned above do not apply to submissions made after 10:00 AM on Friday, as well as on Saturday and Sunday. Additionally, it’s important to consider the time zone difference between Vietnam and your location. You can check the current Vietnam time by clicking here.
Moreover, the visa counter at Vietnam airports operates 24/7. Therefore, if you already possess the approval letter, you can collect your visa at the Vietnam airport even on weekends.
For a 3-month visa approval letter, the processing time may extend up to 5 working days.
A digitally scanned version of the approval letter will be dispatched to your email, thus ensure the accuracy of the provided email address.
Kindly note that the approval letter is formatted as a PDF file; therefore, ensure that you have the most recent version of Adobe Acrobat Reader to access the document.
An example showcasing the appearance of the approval letter is available at this link.
Certainly, visa on arrival does NOT APPLY for LAND ENTRY. The approval letter enables visa stamping at three international airports in Vietnam: Noi Bai International Airport (Hanoi), Tan Son Nhat International Airport (Ho Chi Minh City), Cam Ranh International Airport (Nha Trang), and Da Nang Airport (Da Nang).
Reminder: If your entry into Vietnam involves crossing land borders or arriving by cruise, it is necessary to visit a Vietnamese embassy to obtain your visa.
Application process .
Yes, an online visa application requires a passport scan.
Indeed, it is necessary. Nevertheless, photographs are only needed upon arrival at Vietnam’s airports. Hence, please ensure to carry at least 2 photographs of the standard passport size (04*06 cm).
Additional Note: In case you are unable to arrange these photos before your departure, you can have them taken at a Vietnamese airport for a cost of 2 USD or less per photo.
To request a visa for Vietnam, your passport needs to remain valid for a minimum of six months. Hence, if your passport’s expiration date is approaching, it is advisable to obtain a new one prior to applying for your visa. This precautionary measure helps prevent any potential complications during airport procedures.
No, it is not mandatory. The arrival date you provide can represent the earliest date you intend to arrive, and you are permitted to arrive after that date. However, please be aware that you must depart the country before the expiration date specified on the approval letter.
For instance, if you apply for a 1-month visa and indicate your arrival date as January 1, 2019, the visa letter will be valid from January 1, 2019, to February 1, 2019. You have the flexibility to arrive anytime between January 1 and February 1 but must ensure departure by February 1, 2019.
Note: Once the approval letter is issued, it cannot be modified. Therefore, if you intend to arrive earlier than the date indicated on the approval letter, you must apply for a new approval letter to update the arrival date.
For Evisa : Just show your Evisa at the immigration desk. The immigration officier will stamp your passport.
For Approval Letter : Upon arrival at the airport anticipate completing a straightforward form. Ensure you have at least 2 passport-sized photos (dimensions 04*06cm), 25 USD per person for the stamp fee (for a 1-month single entry) or 50 USD for a multiple entry visa. The entire process typically takes around 15 to 30 minutes (refer to our visa procedure guide at Vietnam airports).
Important Tips: Although the visa stamping process at Vietnam airport usually takes 15-30 minutes, there are occasions when it may take longer (1.5-2 hours) due to high arrival volumes. To expedite your process:
- Disembark promptly upon landing to secure a favorable position in line.
- Prepare all necessary documents beforehand (photos, arrival forms).
You have the option to request an approval letter at your convenience, although we recommend waiting until a nearer date (around 1-2 months before your departure) to apply. This precaution allows for any potential changes in your schedule or plans.
Fees, Payment, and Additional Details .
For E-Visa, please find the table price in the page.
For Approval Letter, please contact us.
The stamping fee refers to the payment mandated at the Vietnamese airport for the official visa stamp in your passport. This fee must be paid in cash, as credit cards are not accepted.
Airport stamping fee (per individual):
25 USD for a single entry 50 USD for multiple entries
Preferred Currencies:
Vietnamese Dong (VND) and US Dollars (USD)
We presently acknowledge both Debit/Credit cards (Visa & Mastercard) for our online approval letter service.
Here are some potential reasons:
• The expiration date for the card was inputted incorrectly.
• Your credit ceiling may have been reached.
• A technical error might have occurred.
• The Visa Verified password / MasterSecure Code may have been inputted incorrectly.
To ensure safe online transactions, we employ Secure Socket Layers (SSL) technology. Your debit/credit card information is never sent in an unencrypted format over the internet. For more details, please consult our privacy policy.
For inquiries regarding visa exemptions, acquiring a Vietnamese visa in countries like Laos, Cambodia, or Thailand, and similar topics, we recommend visiting our visa information center. Alternatively, you can seek answers through MVV Answers!.
You may also reach out to us via email at contact@evisa-vietnam-online.com – one of our Customer Support representatives will respond within 2 hours during business hours and within 24 hours outside of these hours.
Please note that while our official working hours are from 9:00 to 20:00, our website services operate 24/7 and are automated. Hence, you can still apply for a visa even during late hours in Vietnam.
To check the current local time in Vietnam, please refer to this page.
Issues and Queries .
You have the option to settle the payment for the Evisa following the submission of your application. Should you encounter any payment issues, please contact us, and we will provide you with a link for payment processing. Please note that applications cannot be processed until full payment is received.
Following the submission of your application, you can expect to receive a confirmation email at the email address you provided us with. This email serves to verify the details you previously entered. Should you identify any errors, kindly notify us immediately by emailing contact@evisa-vietnam-online.com.
If you discover the mistake after some time has passed, you will need to submit a new visa application with the correct information.
No, it is not permissible. To be allowed to board the aircraft, you must present the evisa / approval letter to the airline. This document is also mandatory for obtaining the visa at the Vietnam airport. Hence, we suggest applying for the visa well in advance to prevent any flight delays or changes.
For Evisa : You can arrive at any airport and any borders of the country
For Approval Letter : Visa on arrival is applicable when arriving at any of the five international airports: Tan Son Nhat (located in Ho Chi Minh City); Noi Bai (situated in Hanoi), Da Nang (in Da Nang), and Nha Trang City – Cam Ranh Airport. Transitioning between these five airports poses no issues for visa on arrival.
